We take your privacy seriously. Here's the straight talk on how we handle your info.
Last Updated: October 28, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the thing: at Shadowmourne Fitness, we're not about hiding behind legal jargon. We're gonna lay it out straight.
When you train with us, you're trusting us with your personal info, and that's something we don't take lightly. This policy explains what we collect, why we need it, and how we protect it. We've tried to make it as readable as possible, 'cause we respect your time just as much as your privacy.
Bottom line? Your data stays yours. We're just borrowing it to make your training experience better.
We're not in the business of selling your info or spamming you with garbage. Here's what we actually do with your data:
Processing payments, scheduling classes, tracking your progress, sending you important updates about your account.
Customizing workout programs, tracking improvements, adjusting nutrition plans based on your goals.
Class schedule changes, new program launches, maintenance closures - stuff you actually need to know.
Maintaining records for liability waivers, following Canadian privacy laws, responding to legal requests if they come up.
We're pretty protective of your info, but there are a few situations where we gotta share it:
If we get a court order or legal request, we'll comply with Canadian law. We'll fight it if we think it's bogus, but we're not gonna break the law for anyone.
If there's a medical emergency and you can't respond, we'll share your emergency contact and relevant health info with first responders. Your safety comes first.
Yeah, we use cookies - but not the delicious kind (though we probably should stock those in the gym).
Keep you logged in, remember your class bookings, make the website actually work. These aren't optional.
Help us see which pages people visit most, so we can improve the site. No personal identification involved.
You can disable cookies in your browser settings, but heads up - some parts of the site might not work properly if you do.
This is your data, and you've got rights. Here's what you can do:
Wanna see what we've got on file? Just ask. We'll send you everything within 30 days.
If something's wrong or outdated, let us know and we'll fix it pronto.
Moving cities? We'll wipe your info. Just note we gotta keep some stuff for legal reasons (like payment records).
Don't wanna hear about new classes or promotions? Click unsubscribe on any email or tell us directly.
Want your workout history and progress data? We can export it for you in a readable format.
How to exercise these rights: Email us at info@shadowmourne.info or swing by the front desk. We'll get it sorted within 30 days, usually way faster.
We take security as seriously as we take proper deadlift form. Here's how we protect your stuff:
All data transmitted to and from our site is encrypted using industry-standard SSL/TLS protocols.
Your data lives on secure Canadian servers with regular backups and restricted access.
Only authorized staff members can access your personal info, and they're trained on privacy protocols.
We don't store your full credit card details - that's handled by our PCI-compliant payment processor.
Real Talk: No system is 100% hack-proof. But we're doing everything we can to keep your info locked down tight. If something ever goes wrong, we'll let you know immediately.
Your health info is extra sensitive, and we treat it that way. When you fill out our medical questionnaire or share injury history, that data gets special protection.
Only your assigned trainers and our head coach. Front desk staff don't have access unless there's an emergency. We keep health records separate from general membership info.
We'll keep your health records for 7 years after your membership ends - that's what Canadian regulations require for liability purposes. After that, it's shredded.
Our facility is designed for adults aged 18 and up. We don't knowingly collect information from anyone under 18 without parental consent.
If you're under 18 and wanna train with us, we need:
If we find out we've accidentally collected data from someone under 18 without proper consent, we'll delete it immediately. Parents, if you think your kid signed up without telling you, reach out and we'll sort it.